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Our new phone system goes live on Mon 23rd October
Our new phone system goes live on Mon 23rd October
To reduce waiting times on the phone and to prioritise those with urgent needs, you will now hear a series of options when calling the surgery…
Press 1for appointments
– urgent appointment ‘triage’ line open 8am-6pm
– routine appointment line open 10am-6.30pm
Press2for prescription queries
– prescription query line open 10am-6pm
Press 3 for test results
– test results line open 2pm-6pm
Press 4for general enquiries
– general enquiries line open 10am-6.30pm
Press 5for medical secretaries
– medical secretary line open 9am-3pm
When the phone lines are busy you will be offered the option for a ‘call back’, this will hold your place in the queue and will call you back when you are in queue position 1.
Dear Patients,
As partners at Mythe Medical Practice we need to address the challenges we are facing within the NHS and how they might affect the care you receive. The pressures... Find out more
